Numerous laws have an impact on how we do business with our clients. We support the South African legislation, as it offers our clients greater protection.


Policy Information Disclosure 

All client information is confidential and will be treated as such. We may be requested to disclose client information to credit bureaus or similar organisations, when required or permitted by law. This could be, for example, in the event of fraud prevention or investigation, risk management and security, subpoena or similar legal process.

Protection of Personal Information Act

Download the 1st Insurance POPIA Compliance Manual

Promotion of Access to Information Act

Download the 1st Insurance Promotion of Access to Information Act Manual

Request for Access to Record

Download the 1st Insurance Request for Access to Record Manual

Outcome of Request and of Fees Payable

Download the 1st Insurance Outcome of Request and Fees Payable Manual

Internal Appeal Form

Download the 1st Insurance Internal Appeal Form


Financial Sector Conduct Authority Act (FSCA) 2002.

The FSCA Act aims to offer the customer greater protection. It regulates selling of financial products and the quality of financial advice given to the customer. A client is therefore entitled to a full disclosure of information and fees on any financial product sold to them. We as the broker are obliged to keep proper client records and record of all transactions, complying with the legislation and assuring quality advice is given. 1st Insurance Brokers is licensed with the Financial Services Board (FSB) compliance number 24757, the independent institution that ensures brokers, intermediaries and financial advisors are trained to the acceptable industry standard.

Download the FSCA Letter to Stakeholders

View the List of Acts administered by the Financial Services Board



The content of the site is and remains the property of 1st Insurance Brokers (Pty) Ltd. The use and access to this site is subject to these terms and conditions. You may browse the site for information, education and communication with us. The use of this site is free of charge. 1st Insurance Brokers prohibits you from copying, modifying, republishing, reproducing, displaying, transmitting or posting any part of the site without written permission. 

1st Insurance Brokers wil not be held liable for any loss, harm or damage suffered by users of this site, as information transmitted via internet and e-mail is vulnerable to unlawful access and monitoring.

Data Protection 

1st Insurance Brokers may use any information you provide and records of your visits to our site, to monitor and improve our services and marketing. Any details provided, from which you can be identified, will be kept confidential.

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What Our Customers Say

Marianne thank you so much. Your efficiency and Nalene’s has been exceptional. I will be writing a formal letter of thanks soon. 

Kind regards

Thank you very much for all this information. You have clarified things for me and I can see the value you add as a broker. I have not come across an insurance company that actually tries to understand my unique requirements like you have!


Denise Helen Gordon

Kathy Lewis

I just received the iPhone 6s thank you very much again for your excellent service.  Considering the fact that I actually decided to consider it a loss, your kind and expert advice made a world of difference to me.


Div Lessing

Thank you so much for the awesome service as always. It is a pleasure working with 1 st Insurance  Brokers. You guys always go the extra mile and I am really impressed with the levels of professionalism!

Kind regards

Bernice Barnard

Interdependent Legal & Corporate Expert & Leadership Coach

Chief Financial Officer

Coal Marketing Services

It is not often that one of us is on the client side of  any of our businesses. Over the last 2 days Marianne has sorted out my geyser, jeep windscreen and arranged towing of the Land Cruiser.

I am extremely impressed with the quick and always friendly service. If all the 1st clients get treatment like this, the company is going to go far!

Well done to Marianne, I have experienced service well above my expectation!.


Dawie de Klerk  CA (SA)  

Managing Director

Digiata Technology Services

Head Office

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102 First Floor Regent Place 

The Zone Cradock Ave

Rosebank 2196

0861 01 04 01

Authorised Financial Services Provider – FSP 24757

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